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Between 07:08 and 07:28 MMT, the agent service lost its database connection. Chats, scheduled tasks and background deliveries could fail during this time. We finished a pending database migration and the service is running normally again. Tasks that failed in that window may need to be retried. We're sorry for the disruption.","published_at":"2026-11-05T00:38:00.000Z","published_at_timezone":null,"notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"9016301","status":"resolved"}]}},{"id":"1115958","type":"status_report","attributes":{"title":"Agent service outage due to database connectivity","report_type":"manual","starts_at":"2026-11-05T00:38:00.000Z","ends_at":"2026-11-05T00:58:00.000Z","affected_resources":[{"status_page_resource_id":"9016301","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"6035566","type":"status_update"}]}}},{"id":"5965050","type":"status_update","attributes":{"message":"We have identified the root cause of the issue and the services will return to normal.","published_at":"2026-10-23T06:15:30.689Z","published_at_timezone":"Rangoon","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"9036023","status":"resolved"}]}},{"id":"5964314","type":"status_update","attributes":{"message":"We are continuing to investigate the reason why the Web Search API is down. The agents are currently following back to the browser use.","published_at":"2026-10-23T01:33:11.347Z","published_at_timezone":"Rangoon","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"9036023","status":"degraded"}]}},{"id":"1099767","type":"status_report","attributes":{"title":"We're experiencing web search API issues.","report_type":"manual","starts_at":"2026-10-23T01:33:11.347Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"9036023","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"5965050","type":"status_update"},{"id":"5964314","type":"status_update"}]}}},{"id":"5956439","type":"status_update","attributes":{"message":"The sandbox and agent is having issues.","published_at":"2026-10-22T00:54:11.244Z","published_at_timezone":"Rangoon","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"9016301","status":"degraded"},{"status_page_resource_id":"9016302","status":"downtime"}]}},{"id":"5956440","type":"status_update","attributes":{"message":"**Postmortem: Desk sandbox failures and stuck conversations**\n\nWe investigated reports of file and command tools returning “Sandbox is unavailable” and conversations repeatedly showing “An agent is already running on this thread.”\n\nAffected users could not complete tasks requiring computer access. Some conversations also rejected follow-up messages.\n\nThe sandbox failure came from how we handled Desk startup. Installing the Desk’s preset Node or Python dependencies was treated as a requirement for making the entire computer available. When installation timed out or failed, that error blocked shell and file tools—even though production logs showed the computer had started and remained reachable.\n\nOur logs did not preserve the installer’s diagnostic output, so we cannot determine the underlying reason it exited with status 1.\n\nWe also found a recovery gap in conversation admission. A Redis marker records that a thread has an active agent. If cleanup failed, that marker could continue blocking messages after the queue job had ended. The frontend then displayed the rejection as an assistant reply instead of recovering the conversation.\n\nWe have merged fixes that:\n\n- Keep computer tools available when preset dependency installation fails.\n- Bound installation timeouts and preserve useful failure diagnostics.\n- Clear stale busy markers when the queue confirms a job completed or failed, while protecting active jobs and retries.\n- Restore rejected messages to the composer and reconnect the frontend to the active task.\n\nBoth fixes passed their automated checks before merging. Production recovery has not yet been verified.\n\nWe’re sorry for the interruption and the misleading error messages.","published_at":"2026-10-22T00:54:24.446Z","published_at_timezone":"Rangoon","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"9016301","status":"resolved"},{"status_page_resource_id":"9016302","status":"resolved"}]}},{"id":"1098238","type":"status_report","attributes":{"title":"Sandbox failures.","report_type":"manual","starts_at":"2026-10-22T00:54:11.244Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"9016301","status":"resolved"},{"status_page_resource_id":"9016302","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"5956439","type":"status_update"},{"id":"5956440","type":"status_update"}]}}},{"id":"5905692","type":"status_update","attributes":{"message":"The Notion MCP skill is currently encountering some errors for our users. This issue is related to how our servers are loading the tools and the Notion health. We're working on fixing the issue and it will be available soon.","published_at":"2026-10-12T11:42:46.643Z","published_at_timezone":"Rangoon","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"9016303","status":"degraded"}]}},{"id":"5905702","type":"status_update","attributes":{"message":"We have identified the root cause of the issue. It was the chat context confusion. We have been experiencing some issues and we're continuing to resolve the issue. It will be resolved in a few minutes.","published_at":"2026-10-12T11:45:40.808Z","published_at_timezone":"Rangoon","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"9016303","status":"degraded"}]}},{"id":"5905707","type":"status_update","attributes":{"message":"We have identified the root cause of the issue and the hot fix has been deployed to production. Thanks for your patience.","published_at":"2026-10-12T11:46:54.549Z","published_at_timezone":"Rangoon","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"9016303","status":"resolved"}]}},{"id":"1088067","type":"status_report","attributes":{"title":"We are experiencing errors with the Notion MCP skills","report_type":"manual","starts_at":"2026-10-12T11:42:46.643Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"9016303","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"5905692","type":"status_update"},{"id":"5905702","type":"status_update"},{"id":"5905707","type":"status_update"}]}}}]}